Frequently Asked Questions
Everything you need to know about visiting our store, delivery, wholesale accounts and returns. Can't find your answer? Get in touch and we'll get back to you within 24 hours.
Visiting our store
Where is your store?
391 Inkerman Street, St Kilda VIC 3182. There is easy on-site parking.
What are your opening hours?
Monday to Thursday 9:00am to 5:00pm, Friday 9:00am to 2:00pm, Saturday closed, Sunday 10:00am to 1:00pm. Public holiday hours vary, so please call (03) 9525 8512 or check our Google listing before visiting.
Can I order online and pick up in store?
Yes. Place your order online, choose pickup, and collect it from our St Kilda store. Pickup orders are typically ready within 24 hours.
Delivery and shipping
Do you deliver in Melbourne?
Yes. We deliver within 10 km of our store, usually within 1 to 3 business days. Delivery is free on orders over $199; under that, a small delivery fee is added at checkout (currently $15 within 5 km and $20 for 5 to 10 km). We don't deliver beyond 10 km yet.
Do you ship Australia-wide?
Not yet. Australia-wide shipping is coming soon. For now, pick up in St Kilda or choose local delivery in Melbourne.
Ordering, bulk and wholesale
Do I need a business account to shop?
No. Everyone is welcome. Families and party hosts can shop our full range of disposables, balloons and party goods online or in store.
Do you offer wholesale or bulk pricing?
Yes. Businesses, schools and hospitality venues can open a wholesale account for bulk quantities and discounted rates. Contact our team with your business details, we verify your account and set up your pricing, and then you can start ordering.
Can I order large quantities for an event?
Yes. Our Quick Order page lets you enter quantities for lots of items at once, and many lines come by the carton in Bulk Carton Savings. For very large orders, please contact us ahead of time so we can have everything ready for you.
Returns and refunds
What is your returns policy?
You have 30 days after receiving your item to request a return. Items must be unused, in the same condition you received them and in their original packaging, with your receipt or proof of purchase. To start a return, email sales@bannerpaper.com.au. Items sent back without a return request first will not be accepted. You can also bring a return back to our store at 391 Inkerman Street, St Kilda VIC 3182, as long as it meets the same conditions. See our refund policy.
What can't be returned?
Perishable goods, custom or special orders, personal care goods, hazardous materials, flammable liquids or gases, sale items and gift cards.
What if my order is damaged or wrong?
Please check your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered, so we can make it right.
How long do refunds take?
Once your return is approved, the refund goes back to your original payment method within 10 business days. Your bank may take a little longer to show it.
Payment and contact
What payment methods do you accept?
Online, we accept all major payment types, including PayPal. In store, we take cash and card (no American Express).
How do I contact you?
Call us on (03) 9525 8512, email sales@bannerpaper.com.au, or send a message through our contact page. We'll get back to you within 24 hours.
Still have a question? Contact us or call (03) 9525 8512. Or visit us at 391 Inkerman Street, St Kilda VIC 3182.